Refund policy
Return & Refund Policy
At Darlings Wonderland™, we work with multiple fulfilment partners to bring you our products. Please read the return and refund terms carefully as they vary by partner.
Printify Products
As our Printify products are made to order, we do not accept returns or exchanges due to sizing errors or change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with a photo of the issue and we will arrange a replacement or refund.
Tapstitch Products
Tapstitch products are produced on demand. We do not accept returns for change of mind or sizing. If your order arrives faulty or incorrect, please contact us within 30 days of delivery (within 7 days for misprints or defects) with supporting photos and we will resolve the issue with a replacement or full refund. Items must be unused, unworn, unwashed, and in original condition unless defective.
CL Dropshipping Products
For products fulfilled via CL Dropshipping, please contact us within 30 days of delivery if your item is damaged, defective, or not as described. We will assess each case individually and offer a replacement or refund where appropriate. Please note that return shipping costs for international orders may apply.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns on custom or personalised items, sale items, or gift cards unless they are faulty.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, please contact us at darlingswonderland@gmail.com.
General Terms
- All return/refund requests must be submitted to darlingswonderland@gmail.com with your order number and photos.
- Refunds are processed within 5–10 business days of approval.
- We do not accept returns for items that have been used, washed, or damaged after delivery.
- Sale items are non-refundable unless faulty.
- Return shipping costs are the responsibility of the customer unless the item is faulty.
RETURN & REFUND POLICY
Gelato Products
As Gelato products are made to order, we do not accept returns or exchanges for change of mind or sizing errors. If your item arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery at darlingswonderland@gmail.com with your order number and photos, and we will arrange a replacement or refund.